At TreeLofts, we know that having your ideal treehouse delivered to you is just as crucial as the treehouse. We have therefore created a clear, dependable, and open shipping policy meant to provide you piece of mind all through the delivery procedure. Whether your order is for a basic treehouse kit, a luxury treetop getaway, one of our custom-built designs, or any other, we are committed to make sure your goods arrive safely, on schedule, and in perfect shape.
From delivery timeframes to charges and tracking your order, here is all you need to know about our handling of shipping.
1. Our Dedication to Timeliness and Safety Delivery
TreeLofts is dedicated to provide a flawless delivery experience that guarantees your treehouse arrives just as expected. We really take great satisfaction in our outstanding customer service and consistent shipping policies. Our clients are eager to begin their adventures, hence we go above and beyond to make sure your treehouse arrives without any delays.
Although our first focus is on safe and quick delivery, delivery timeframes will vary depending on your location, shipment method, and any unanticipated delays including weather. Rest assured, though, we will keep you informed from order processing to delivery day.
2. Shipping Times and Approaches
We provide sea freight shipping to serve our clients all over, the most affordable way to move our big treehouse kits and custom buildings. For both domestic and foreign clients, sea shipping is a fantastic choice. We make sure our goods are tightly wrapped during the trip to your place so your treehouse will show up whole and unharmed.
Shipping Timescales
Where you are located and the delivery method you choose will determine how soon your treehouse shows up. Our expected shipping times are broken out below:
- International Shipping (via sea freight): For international orders, shipping may take between 30-45 days, depending on your location and customs processes. For certain regions, delivery times may be extended, but we will always provide you with a clear estimated arrival date.
- Expedited Shipping: In some cases, we offer expedited sea freight shipping for faster delivery, but please note that expedited services may come with an additional fee.
Custom and Grand Orders:
Custom orders or big treehouse kits may call for additional shipping times given their size and intricacy of the construction. We continuously inform you about the shipping state and provide real-time tracking so you may verify your item while it is being delivered to you.
3. Transportation Prices
Shipping costs depend on your location, order weight and size, and chosen delivery method as well as other factors. We break out our approach of computing shipping charges here:
- Standard Shipping: Based on your location, most of our products have automatically computed shipping. We aim to maintain delivery charges as reasonably reasonable.
- Periodically, we provide free shipping on particular items or during special events. Look for any ongoing shipping specials, too.
- For big orders, shipping is For big items—such as bulk orders or custom treehouses—we will offer a special shipping quote. These orders could call for extra packaging, heavy lifting, or space on cargo ships—all of which would have particular transportation issues.
- overseas Shipping Fees: Location will affect the cost paid by overseas consumers for their shipping. Although sea shipments is still the most affordable choice, bigger, more complicated items could cost extra.
4. Managing and Processing Times
We first handle your treehouse kit or custom construction once your order is placed. One should expect this:
- Order Processing: Our staff gets right on getting your order ready for shipment. 10-15 business days are used most for processing orders. Processing time may, however, be a bit longer for bespoke designs or bigger objects.
- Handling Time for Orders: Treehouses require additional time for production and packaging, typically between 2-4 weeks depending on complexity. We will shortly get it ready for marine freight once the construction is finished.
We make great effort to guarantee that everything is securely packaged and covered to prevent any damage during travel. Every effort will be made to handle your treehouse such that it arrives safely.
5. Delivery Sites
TreeLofts is pleased to provide worldwide shipping! Although our maritime freight shipment may reach almost everywhere, do remember the following:
- International Shipping: We also provide worldwide shipping to a great range of overseas locations. Most of our foreign clients choose sea freight delivery since it is quick and reasonably priced for big projects like treehouses.
- Place regulations: Although we aim to provide shipping to every place, customs regulations or other logistical difficulties may cause shipment restrictions for some distant areas or some nations. If you’re not sure whether we service your location, please get in touch with us.
6. Monitoring Your Order
Once your item is shipped, we assign a tracking number so you may rapidly check its course. We promise that, thanks to trustworthy shipping partners, your treehouse kit is handled carefully all through the shipping procedure.
Following your order is made possible by entering your tracking number on the carrier’s website. We will send you regular information on the status of your order, including when it is out for delivery and when it reaches the closest port so you may arrange last delivery.
7. Problems on Delivery
Though rare, problems including delays, damage, or erroneous deliveries can arise. Should you run across any of the following, here’s what to do:
- Damaged Goods: Please get in touch right away should your treehouse arrive damaged in any manner. Our staff will walk you through the claims process and guarantee you get the required assistance.
- Delayed Shipments: Sometimes customs processes, weather, or other unanticipated events create shipping delays. Should your shipment be delayed, we will notify you with updated new delivery projections.
- Inaccurate Objects: Should you get a faulty product, kindly contact our customer service department for help. We may assist with refunds or exchanges to find the correct treehouse or kit for you.
8. Exchanges and Retorts
Our explicit returns and exchange policy should be followed should your product arrive damaged or if you are not totally content with it.
Returns are accepted; thirty days following purchase, your treehouse is in usable condition. Return shipping costs could apply even if the item was damaged or incorrect.
If you would prefer to trade your treehouse for another model or design, kindly get in touch to initiate the process. We will attempt to satisfy your desire.
9. Thanks for selecting TreeLofts
TreeLofts is committed to deliver a perfect and consistent shipping experience so you could immediately enjoy your treehouse. We exceed all expectations to ensure your enjoyment from fast shipping to safe packaging. Should you have questions or problems at any point of the procedure, our friendly customer service staff is here to assist you.
We value your choosing TreeLofts, the starting point for your perfect treehouse vacation.